Frequently Asked Questions

We would like to welcome you to Tickex the world's number one search engine for live event tickets. We aim to revolutionize the ticket market by creating a transparent guide to buying tickets.

Tickex gives you the ability to search hundreds of ticket sites in one simple search. Enabling you to find the best seats at the best price, full stop. We pride ourselves in bringing you the most up to date ticketing information for all sorts of live events including: Football Tickets, Theatre Tickets, Concert Tickets and nearly any other live event ticket you can think of.

If you have any questions comments or concerns please contact us.

Questions about: Links to:

1.0 Finding a ticket using Tickex  

We want your search for tickets to be easy. Our Tickex tool is the largest database for live event tickets on the web making it more transparent and easier to find what you are looking for. We want you to feel confident that you are getting the best deal for the ticket you buy.

You can see every ticket for sale whether it is from the primary ticket agent or from a secondary ticket website. Please contact us, whatever your comments, at

1.01 Why do we need Tickex?
Tickex is designed to revolutionise the ticket market by creating a transparent guide to buying tickets.

  • Primary tickets: Official Tickets that are sold by the concerts promoter via a box office or agent such as ticketmaster.com. Primary tickets are always sold at the face value plus fees and postage costs. Once the Primary ticket agent has sold its allocation it is rare to release further tickets.
  • Secondary tickets: Secondary ticket brokers are not bound to sell the tickets for face value. The secondary market consists of a mix of individuals and organisations selling tickets. Tickets to ‘sold out’ events are sold via the secondary market.

It is common for tickets that are still available in the primary market to be on sale in the secondary market. Always check the primary market first.

1.02 How does Tickex work?
We list all the tickets in price order and add location. New functionality is being added all the time, soon you will be able to sort in every way possible.

1.03 Are fees included in the listed price?
No, we list the price per ticket as shown on the website. Below is a list of fees for all the sites we use, plus other box office numbers.

 
Primary / Secondary Company Name Av. Handlng Fees* Av. Postage Charge*
Primary Ticketmaster.com 12% £3.20
Primary SeeTickets.co.uk 11.5% £4.80
Primary LiveNation.co.uk 12% £3.20
Primary Stargreen.com 13% £4.95
Primary TicketSwitch.com 12% £2.17
Secondary Seatwave.com 15% £5.00
Secondary Viagogo.com 15% £4.99
Secondary Ebay.com 0% £4.30
Secondary stubhub.com 15% $10.30
Secondary GetMeIn 25% £5.00

*Fees and postage can vary, fees and postage are an average taken over a number of events at a specific time

1.04 Does Tickex.com guarantee tickets bought from other sites?
Unfortunately we cannot guarantee tickets bought from third parties such as Ticketmaster, Seatwave or MyTicketMarket.

1.05 I am trying to buy a ticket, how can I get the best deal?
Always check out the primary market first, tickets can be released at any time. Try the venue box office, some of the main theatre box office numbers are listed.

  • If buying tickets through the secondary market then check the refund policy and the Guarantees that are offered. Always pay by a method that is protected such as a good credit card or PayPal.
  • Insist on a delivery date
  • Keep all emails and reference numbers
  • Communicate by email so you have a record of any promises made
  • Insist on a secure delivery.
  • Check the tickets are correct as soon as they arrive and report any problems as soon as possible
  • Always ask for a face value for the specific tickets you are buying
  • Check the sites are secure, this is indicated by the padlock next to your search bar
  • Tickets will not always be in hand, you may receive the tickets days before the event even if you have ordered them months before
  • Use a guaranteed webpage, but check what the Guarantee covers
  • Meeting up with strangers to exchange cash can be dangerous, it is safer to use a trusted web based company to handle your transaction

This is a guide only, Tickex.com does not accept responsibility for tickets bought on other websites.

London Theatre Box Offices

Avenue Q
Box Office 0870 950 0920
Noel Coward Theatre,
St Martin's Lane,
London,
WC2N 5AU
http://www.delfontmackintosh.co.uk to book via the theatre. No fee if you go to the box office

Billy Elliot
Box Office 0870 895 5577
Victoria Palace,
Victoria Street,
London,
SW1E 5EA
£2.50 one off charge to buy tickets

Blood Brothers
Box Office 0870 060 6629
Phoenix Theatre,
Charing Cross Road,
London,
WC2H 0JP
(0870 060 6644 9 for group bookings) £2.50 per booking

Buddy
Box Office 0870 040 0082
Duchess Theatre,
Catherine Street,
London,
WC2B 5LA
www.nimaxtheatres.com charges a £2.50 booking fee only, No fee if you go to the box office

Chicago
Box Office 0870 830 0200
Cambridge Theatre,
Earlham Street,
London,
WC2 9HU

Dirty Dancing
Box Office 0207 379 3367
Aldwych Theatre,
Aldwych,
London,
WC2B 4DF
Check www.aldwychtheatre.com for prices

Fame
Box Office 0207 379 5399
Shaftesbury Theatre,
210 Shaftesbury Avenue,
London,
WC2H 8DP
No fee if you go to the box office

Fiddler on the Roof
Box Office 0870 164 8787
Savoy Theatre,
Strand,
London,
WC2R 0ET

Grease
Box Office 0870 060 6630
Piccadilly Theatre,
Denman Street,
London,
W1D 7DY
http://www.theambassadors.com/london/bookings.html

Joseph
Box Office 0870 2439 000
Adelphi Theatre,
Strand,
London,
WC2R 0NS

Les Miserables
Box Office 0870 950 0930
Queens Theatre,
Shaftesbury Avenue,
W1D 6BA
http://www.delfontmackintosh.co.uk to book via the theatre. No fee if you go to the box office

Lion King
Box Office 0870 243 9000
Lyceum Theatre,
Wellington Street,
London,
WC2E 7DA
If you go to box office in person you will not be charged a fee

Lord of the Rings
Box Office 0870 830 0200
Theatre Royal Drury Lane,
Catherine Street,
London,
WC2B 5JF
No fee if you go to the box office

Mamma Mia
Box Office 0870 850 0393
Prince of Wales Theatre,
Coventry Street,
W1D 6AS
http://www.delfontmackintosh.co.uk to book via the theatre. No fee if you go to the box office

Mary Poppins
Box Office 0207 447 5400
Prince Edward Theatre,
Old Compton Street,
London,
W1D 4HS
Only £1.50 per ticket

Phantom of the Opera
Box Office 0870 830 0200
Her Majestys Theatre,
Haymarket,
London,
SW1Y 4QL

Sound Of Music
Box Office 0870 830 0200
London Palladium,
Argyll Street,
London,
W1A 3AB
No booking fee

Spamalot
Box Office 0870 830 0200
Palace Theatre,
Shaftesbury Avenue,
London,
W1V 8AY
Book online pay £3 per ticket

We Will Rock You
Box Office 0870 169 0116
Dominion Theatre
268-269 Tottenham Court Road,
London,
W1T 7AQ
No fee if you go to the box office

TicketMaster.co.uk
Customer Services 0844 499 9999 (Local rate equivalent 0161 3851420)
Customer Services 0870 153 5353 (Local rate equivalent 0161 3851420)
Customer Services 0870 154 4040 (Local rate equivalent 0161 3853500)
Customer Services 0870 534 4444 (Local rate equivalent 0161 3853211)

See Tickets.co.uk Theatre
Customer Services 0207 0877777

See Tickets.co.uk
Customer Services 0870 8901107 (Local rate equivalent 0115 912 9000)
Customer Services 0871 2200260 (Local rate equivalent 0115 912 9000)

LiveNation.co.uk
Customer Services 0844 499 9999 (Local rate equivalent 0161 3851420)
Customer Services 0870 153 5353 (Local rate equivalent 0161 3851420)
Customer Services 0870 154 4040 (Local rate equivalent 0161 3853500)
Customer Services 0870 534 4444 (Local rate equivalent 0161 3853211)

Stargreen.com
Customer Services 0207 734 8932

TicketSwitch.com
Customer Services 0870 040 0058
Customer Services 0870 040 0058

Seatwave.com
Customer Services 0845 299 0330
Customer Services 0845 299 0330

Viagogo.com
Customer Services 0808 156 1574 (Local rate equivalent 0208 602 0829)

Ebay.com
There are no Customer Services numbers for Ebay tickets

MyTicketMarket.com
Customer Services 0870 350 6071

1.1 Finding the event

1.11 Why use Tickex to Find your tickets?
Tickex has the largest database of tickets on the web. Tickex takes away the pain from the Buyer

1.12 How do I find the tickets I want?

Searching for events could not be simpler. Click on the search bar (sports, concert or theatre).

  • Type in the venue, event or artist name into the Tickex box
  • Select the event you are looking for
  • Browse the selection of tickets from a variety of websites for the right ticket for you

1.13 There are events listed but no tickets available, why?

It is possible that we have events listed that have no tickets for sale. We do list all events even if there are no tickets currently available for that particular event. There may be no tickets available for a number of reasons:

  • There may be no tickets available for that event at that moment in time.
  • The event may be too soon in the near future for the tickets to be delivered on time.
  • All tickets may have been sold already.

Do not be discouraged however, we constantly re-check sites for new tickets.

1.14 I have found the ticket I want to buy, what do I do now?
  • If the ticket is listed in the Tickex results click on the text and you will be taken directly to the page to buy the ticket.

2.0 Contact Us 

2.1 How do I contact Tickex?
You can Email us on

3.0 Technical 

3.1 What browsers are supported by Tickex?
The website is designed to support all major web browsers. We support Internet Explorer 5.0 and above or any equivalent browser. If you have any problems please let us know at

3.2 There are no moving parts and / or the display does not work

Our website needs JavaScript enabled in your browser. To enable it in Internet Explorer 7:

  • Go to ‘Tools’
  • Select ‘Internet Options’
  • Choose the ‘Security’ tab
  • Click ‘Custom level’
  • The list will specify ‘JavaScript’ enable.